Plain answers,for hard moments.

A member of our team answers, or calls you back the way you asked. They'll ask what's been happening, at your pace. You don't have to give your full name, and you don't have to decide anything on the call.

ThenIf it would help, they'll offer a free assessment by phone, WhatsApp, video or in person, and check what your medical aid may cover.

• Choose a calm moment, when they're sober and you're not angry.
• Talk about what you've seen and how you feel: “I've noticed…”, “I'm worried…”.
• Avoid labels like “addict”. They tend to end conversations.

AndOffer one small step, such as a phone call with us, rather than an ultimatum. Look after yourself too: you can call us on your own first.

• Is it licensed, and by whom?
• What is the treatment approach, and is it evidence-based?
• Is detox medically supervised?
• How are families involved?

• What happens after discharge, and for how long?
• What will it cost, and what does medical aid cover?
• Do they promise “success rates”? Be careful of any centre that guarantees results.

Detox means safely clearing alcohol or drugs from your body, with medical care. For some substances, stopping suddenly without support can be dangerous, so detox should be supervised by medical staff.

RememberIt's the first step, not the whole of treatment.

A lapse, or a return to use, isn't failure. It's a signal to reach for support. Aftercare exists for exactly this.

What to doIf you've been with us, contact your aftercare team. If you haven't, call us anyway.